Question 1

The success or failure of any planned change effort can usually be traced back to the attitudes of those ________.

Accepted Answer

The attitudes of those affected by the change will determine their willingness to support or resist the change, ultimately impacting the success or failure of the change effort. The attitudes of those planning or managing the change are important as well, but they may have less direct impact on the outcome than those being affected by the change. The attitude of those who couldn't care less about the change may not be relevant, as they may not have a significant role in the change effort.

Question 2

Planned change occurs when managers simply respond to the pressure for change when that pressure comes to their attention.

Accepted Answer

Planned change is a deliberate effort to improve the organization's operations, often in response to internal or external opportunities, rather than merely responding to pressures as they arise.

Question 3

Under the SARA Model,the second A stands for Assessment.

Accepted Answer

The second A in the SARA Model stands for Assessment, which involves collecting and analyzing data to identify the problem and its underlying causes.

Question 4

Managers who deliberately set out to change the status quo by charting a new course of action are best described as ________.

Accepted Answer

Managers who are proactive anticipate change and take action to adapt to or influence the change. They are the ones who initiate change rather than waiting for it to happen.

Question 5

Those who venerate the status quo are tenacious when it comes to ________.

Accepted Answer

The phrase "venerate the status quo" implies a reverence or admiration for the existing state of things. Therefore, those who hold this viewpoint are likely to resist any attempts at change or disruption of the current system.

Question 6

Three reasons why organizational members oppose change are: habit,security,and fear of the unknown.

Accepted Answer

Habit, security, and fear of the unknown are commonly cited reasons why organizational members resist change.

Question 7

Human beings are hedonistic creatures who often resist decision-making.

Accepted Answer

Hedonism is the pursuit of pleasure and avoidance of pain. People tend to prioritize their own pleasure and comfort, and may avoid making decisions that could lead to negative outcomes or discomfort.

Question 8

The process by which the future invades our lives and shapes our behaviors is known as proactivity.

Accepted Answer

The process by which the future invades our lives and shapes our behaviors is known as preactivity, not proactivity.

Question 9

Police departments are dynamic structures in the sense they can be classified as being ________.

Accepted Answer

Police departments are organic structures because they are constantly changing and adapting to new situations, technologies, and societal needs. This is evident in the evolution of their roles and responsibilities over time, as well as the implementation of new strategies and training methods to better serve their communities.

Question 10

Any alteration of the total environment occurring in the organization is classified as ________.

Accepted Answer

The definition provided implies that any change in the organization's environment is classified as change. Therefore, option C is the best choice. Conflict refers to a disagreement between individuals or groups, motivation refers to the drive to achieve a goal, stimulation refers to an increase in activity or excitement, and satisfying refers to fulfilling a need or desire, none of which fully capture the definition provided.

Question 11

People tend to resist change due primarily to their low tolerance for change.

Accepted Answer

People often have a natural resistance to change, as it can be uncomfortable, unfamiliar, or disruptive to their routine. This resistance is often due to a low tolerance for change and a desire to maintain the status quo.

Question 12

Modern police departments are open systems that take inputs from the environment,transform some of the inputs into public services,and send them back into the environment as outputs.

Accepted Answer

Modern police departments are considered as open systems because they are influenced by the external environment and they interact with it by taking inputs, processing them and sending outputs back into the environment.

Question 13

Planned change designed to strengthen the organization by altering certain aspects of its internal environment is known as organizational ________.

Accepted Answer

Organizational development is a planned effort to increase an organization's effectiveness and viability by changing aspects of its internal environment.

Question 14

Dissatisfaction with the status quo coupled with a felt need to change is referred to as ________.

Accepted Answer

Unfreezing is the process of becoming dissatisfied with the current state of affairs and feeling the need to change, which sets the stage for change.

Question 15

When a change is translated into a sociocultural fact persisting over time despite inevitable turnover by those who originally conceived,initiated,implemented,and experienced it,the change has become institutionalized.

Accepted Answer

Institutionalization refers to the process by which a change is integrated into the norms, values, and practices of an organization or society, such that it becomes a persistent and enduring feature, rather than a temporary or fleeting one. This process involves the adoption, adaptation, and internalization of the change by various actors, including leaders, members, and stakeholders, who may have different motives, interests, and perspectives. The institutionalization of change can have both positive and negative effects, depending on the nature and scope of the change, the context and culture of the organization or society, and the degree of support and resistance among the actors involved.

Question 16

Evaluation must be designed to provide feedback from program activities.

Accepted Answer

Evaluation is a process of assessing the effectiveness and efficiency of a program or activity. Its main aim is to provide feedback, identify areas for improvement, and determine whether the program objectives have been achieved or not. Therefore, evaluation is designed to provide feedback from program activities.

Question 17

It is the police administrator's function to create a dynamic equilibrium between change and ________.

Accepted Answer

The police administrator's function is to create a balance between change and stability, ensuring that the department is constantly evolving while also maintaining order and structure. This dynamic equilibrium is necessary for the effective and efficient functioning of the department.

Question 18

Organizational change can be divided into which of the following two basic categories?

Accepted Answer

The answer of Organizational change can be divided into which...

Question 19

An intentional action on the part of a change agent to alter the status quo and make something different is called an ________.

Accepted Answer

An intervention is a deliberate action taken by a change agent to make a difference or alter the status quo. The other options do not necessarily imply deliberate action or an attempt to produce change.

Question 20

Under the SARA Model,the S stands for Scanning.

Accepted Answer

The SARA Model stands for Scanning, Analysis, Response, and Assessment.

Quiz 12: Change: Coping With Organizational Life