In evaluating the business perspective under the balanced scorecard approach, possible measures that could be employed are:
A) percentage of systems automated.
B) percentage of production completed which meets the set standards.
C) production days lost.
D) all of the above.

Question

Quizplus · Accepted Answer

All three measures mentioned in options A, B, and C are appropriate in evaluating the business perspective under the balanced scorecard. The percentage of systems automated measures the efficiency of the organization's processes and technology, the percentage of production completed which meets the set standards measures the quality of the output, and production days lost measures the productivity of the workforce. Therefore, all of the above options should be utilized to get a comprehensive picture of the business perspective.

In Evaluating the Business Perspective Under the Balanced Scorecard Approach