A nurse has made several "near errors" in client care in the last 2 months. The nurse manager says, "These are simple errors. You just aren't listening." How could the nurse improve listening skills in this situation? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Select all that apply.
A) The nurse should try to think ahead about what the person talking is going to say.
B) The nurse should hold eye contact with the speaker at all times.
C) When listening to instructions, the nurse should ask anyone who interrupts to wait a moment.
D) The nurse should get sufficient time away from work to rest.
E) The nurse should be careful not to prejudge what the speaker is going to say.

Question

Quizplus · Accepted Answer

1. Thinking ahead in the conversation interferes with the ability to listen and comprehend.
2. Eye contact does not mean the nurse is listening.
3. When many people are talking at one time, it is difficult to listen and comprehend.
4. Being tired and stressed from too much time at work can cause energy to flag, resulting in difficulty listening.
5. Preconceived beliefs about what the speaker is going to say makes it more likely that the nurse is not going to listen effectively.

A Nurse Has Made Several "Near Errors" in Client Care