The nurse manager has instituted a policy of sending information to the staff in emails. Many misunderstandings have occurred since this policy was implemented. What technique should the manager use to reduce this miscommunication?
A) Use text messaging instead of email.
B) Require a return email from everyone reading the information.
C) Be certain that emails go only to the intended recipients.
D) Send all emails with a message line that says "Important."

Question

Quizplus · Accepted Answer

1. Text messaging can make the problem worse because it implies the need to respond quickly.
2. Having everyone send a return email will set the nurse manager up for an onslaught of messages that really are not important.
3. Email communication is fraught with difficulties. The best of these options is to be certain that emails go only to the intended recipients. The use of "reply to all" or distribution lists is convenient, but it can result in sending the email to people that it does not affect. When this happens, people begin to ignore email.
4. Sending the message line "Important" with each email is much like crying wolf, and recipients will soon realize that the term Important is meaningless.

The Nurse Manager Has Instituted a Policy of Sending Information