The medical residents on a particular unit do not answer pages very quickly, and sometimes the residents do not answer them at all. The nursing staff complains to the nursing supervisor. After several weeks, this conflict has spiraled into a heated disagreement. Which is the most important reason to make the necessary changes to settle this conflict?
A) Client care and satisfaction will suffer should the conflict be allowed to continue.
B) The residents cannot be allowed to continue such unprofessional behavior.
C) Residents who do not answer pages do not get the most out of the experience.
D) Physicians do not know what is going on with clients if the residents do not tell them.

Question

Quizplus · Accepted Answer

1. Client care and satisfaction must take precedence over other reasons for settling the conflict.
2. This is unprofessional behavior on the part of the residents, but this does not answer why it is important to settle the conflict.
3. It is true that residents must fully participate in training in order to get the most out of it, but this does not answer why it is important to settle the conflict.
4. Physicians may be slower in getting client information if residents are not professional, but this is not the best answer to this question.

The Medical Residents on a Particular Unit Do Not Answer