Which of the following is NOT a sentiment analysis measurement?
A) customer satisfaction score
B) resolution time
C) issue resolution rate
D) number of website visitors

Question

Quizplus · Accepted Answer

Number of website visitors is not a sentiment analysis measurement because it does not involve measuring or analyzing customer opinions, emotions, or attitudes. It is a metric used to track website traffic and engagement. On the other hand, customer satisfaction score, resolution time, and issue resolution rate are all measurements that involve analyzing customer feedback, complaints, or inquiries to evaluate their level of satisfaction, happiness, or dissatisfaction with a product, service, or company.

Which of the Following Is NOT a Sentiment Analysis Measurement