Question 1

Nielsen market research measures and tracks key performance indicators regarding retention, representation, supplier diversity, and promotions in an effort to further its diversity and inclusion efforts. Nielsen has created Employee Resource Groups such as the Asian American Link (AAL) and Sustaining Active Black Leadership and Empowerment (SABLE) group to provide an outlet for professional development and community outreach. Nielsen is demonstrating responsibility to employees through which of the following?

Accepted Answer

The answer of Nielsen market research measures and tracks key...

Question 2

The Better Business Bureau (BBB) is a nonprofit organization that is focused on advancing marketplace trust. The BBB provides free business reviews on millions of businesses in the United States and Canada. Consumers can submit complaints to the bureau and the BBB will investigate the matter. The Better Business Bureau demonstrates which of the following consumer rights?

Accepted Answer

The BBB allows consumers to submit complaints and ensures these complaints are heard and investigated, demonstrating the right to be heard.

Question 3

A manager at GE wants to make facility improvements to lower energy consumption at its factories. Which of the following most likely achieves that goal?

Accepted Answer

Installing solar panels on the roof of the factory is a direct action to reduce energy consumption, as the solar panels would generate renewable energy for the facility. The other options (B, C, and D) may be environmentally beneficial in other ways, but do not directly address the goal of reducing energy consumption.

Question 4

When digital video recorders (DVRs) were first introduced, the price was very high, often preventing the average consumer from purchasing one. Today, as a result of increased competition in the market, DVRs are significantly cheaper. By reducing the price of these products and ensuring a large number of product offerings, competition has promoted which consumer right?

Accepted Answer

Competition has promoted the consumer right to choose by offering a large number of product offerings and reducing the price of DVRs, making it possible for the average consumer to purchase them.

Question 5

A company seeking to address occupational safety in the workplace might initiate which of the following best practices?

Accepted Answer

Providing ergonomic workstations for employees can help prevent workplace injuries and musculoskeletal disorders, which addresses occupational safety concerns. Objective performance appraisal systems and equal pay do not directly address safety concerns, and conducting safety training only every other year may not be frequent enough to adequately address safety concerns.

Question 6

Steve has a problem with a coffee maker he purchased recently. He has been trying for days to speak with the company by calling its 800-number, but it rings forever or sends him through a maze of automated recordings. Steve feels that which of his basic consumer rights is being violated?

Accepted Answer

The right to be heard includes the ability to communicate with the company and have concerns addressed. Steve's inability to speak with the company violates this right.

Question 7

Jennifer, a recent college graduate, has always been concerned about protecting the environment and now hopes to play a major role in seeing that federal legislation for protecting the environment is enforced. With whom should Jennifer seek employment?

Accepted Answer

Jennifer's goal is to enforce federal legislation for protecting the environment, which would require knowledge of government policies and regulations. Therefore, seeking employment with Environment Canada would be the best choice, as this agency is responsible for implementing and enforcing environmental policies and legislation in Canada. The other options may also be environmentally friendly, but may not provide the specific focus on federal legislation enforcement that Jennifer is seeking.

Question 8

How will this decision likely affect customers of the company?

Accepted Answer

The decision to increase product choices will likely affect customers of the company by giving them more options to choose from, potentially leading to increased satisfaction and loyalty. The other options (B, C, D) may indirectly benefit customers, but do not have a direct impact on their experience with the company.

Question 9

The Audi 5000S was investigated because of reported instances of unintended acceleration. The investigating body concluded that the acceleration was not a result of a system malfunction but was due to driver error. However, they also said that the awkward placement of the brake and accelerator pedals was the primary contributor to these driver errors. By designing this part of the 5000S in an ergonomically inefficient manner, Audi ignored which of the four basic rights of consumers?

Accepted Answer

By designing the pedals in an ergonomically inefficient manner, Audi ignored the right to safety of their consumers.

Question 10

Which of the following is true about sustainability strategies?

Accepted Answer

Many companies have made increased efforts to implement sustainable business practices as awareness of environmental issues has increased. Sustainability strategies are becoming an important part of companies' operations as they strive to reduce their environmental impact while also meeting the needs of society.

Question 11

MasterCard sends a customer a memo that discloses the true cost of borrowing with each billing statement. It does this in recognition of which of the following customer rights?

Accepted Answer

The right to be informed pertains to the customer's right to receive accurate and clear information about a product or service, including its costs, risks, and benefits. By disclosing the true cost of borrowing with each billing statement, MasterCard is providing transparent and relevant information to its customers, ensuring that they are well-informed about the terms of their credit card agreement.

Question 12

An importer of coconut water is concerned about all of the energy required to essentially ship water from Asia to the Canadian market. What is the best sustainability strategy for addressing this particular issue?

Accepted Answer

Condensing coconut water into a powdered concentrate for shipping utilizes less energy and reduces the weight and volume of the product being shipped. This approach significantly reduces the carbon footprint of shipping the product to the Canadian market. Additionally, adding water back at a Canadian bottling facility eliminates the issue of shipping heavy bottles filled with water, which also reduces transportation costs and energy requirements.

Question 13

What are two ways that companies demonstrate responsible employment practices?

Accepted Answer

Equality and occupational safety are two key ways companies can demonstrate responsible employment practices. Equality ensures fair treatment and opportunities for all employees, while occupational safety protects employees from workplace hazards.

Question 14

In Canada, consumer issues related to the purchase of goods and services are covered by which jurisdiction?

Accepted Answer

Consumer protection laws vary by province in Canada. Each province has their own set of regulations that governs the purchase of goods and services. While the federal government does have some oversight in certain areas (such as product safety), provincial jurisdictions have the most direct impact on consumers.

Question 15

The statement "Warning: The Surgeon General Has Determined That Cigarette Smoking Is Dangerous to Your Health" supports which of the following consumer rights?

Accepted Answer

The statement warning of the dangers of cigarette smoking supports the consumer's right to safety by informing them of the potential harm they may experience as a result of using the product. It also supports the right to be informed by providing consumers with information about the risks associated with cigarette smoking.

Question 16

The motion picture industry uses a rating system to describe the content of its movies. Movies are accompanied by ratings such as PG (parental guidance suggested) or R (not suitable for those under 17). This rating system satisfies which of the following consumer rights?

Accepted Answer

The rating system informs consumers about the content of the movie and allows them to make an informed decision about whether or not to view it.

Question 17

Ford is testing the use of robots that assist in ergonomically difficult tasks. Workers on the production line often have to use heavy air-powered tools to complete their tasks, but the new robots can assist their human counterparts with these jobs. Ford's efforts show their concern for employees regarding which of the following?

Accepted Answer

The answer of Ford is testing the use of robots...

Question 18

Whirlpool failed to provide an instruction manual with a certain type of new washing machine. Which basic consumer right did Whirlpool's action violate?

Accepted Answer

Whirlpool's failure to provide an instruction manual violates the basic consumer right to be informed. Without an instruction manual, consumers are unable to properly use and maintain the product, which can result in damage or injury.

Question 19

Loblaws, a supermarket chain, introduced a system to help shoppers make healthier food choices. Guiding Stars is a food rating system that rates foods based on nutrient density using a scientific algorithm to assign a 0, 1, 2, or 3 star rating (3 stars is the highest rating a product can receive). With the introduction of Guiding Stars, Loblaws is recognizing which of the following consumer rights?

Accepted Answer

The answer of Loblaws, a supermarket chain, introduced a system...

Question 20

A bottled water manufacturer created a thinner bottle that uses 35% less plastic. What type of sustainability practice does this represent?

Accepted Answer

The creation of a thinner bottle that uses 35% less plastic represents a product design improvement that promotes sustainability by reducing waste and conserving resources.

Quiz 2: Being Ethical and Socially Responsible