Lamar is a salesperson for Bi-State Direct.He really appreciates the amount of freedom and authority Bi-State gives its sales people in order to better meet the needs of customers.Lamar's experience suggests that Bi-State practices:
A)Centralized management.
B)Fast response theory.
C)Enfranchisement.
D)Empowerment.

Question

Quizplus · Accepted Answer

Lamar's experience suggests that Bi-State practices empowerment, which is a management approach that gives employees the power and authority to make decisions and take actions to meet customer needs without seeking approval from higher-ups. This approach is different from centralized management, which refers to a management approach in which decision-making power is concentrated at the top of the hierarchy. Fast response theory and enfranchisement are not relevant to the scenario described.

Lamar Is a Salesperson for Bi-State Direct