Maintaining a competitive advantage is very important to the success of today's businesses.All of the following strategies will help a firm remain competitive,except:
A)Ignoring competitor movements,including new products and services offered by the competition.
B)Restructuring internal processes,including the elimination of some jobs.
C)Spending funds on customer service training for front-line employees.
D)Adhering to a vision of employee empowerment and striving to exceed customer expectations.

Question

Quizplus · Accepted Answer

Ignoring competitor movements will not help a firm remain competitive as it will lead to lack of awareness about industry trends and new products or services offered by the competition. All the other strategies mentioned - restructuring internal processes, investing in customer service training, and adhering to a vision of employee empowerment - will help a firm remain competitive.

Maintaining a Competitive Advantage Is Very Important to the Success