According to the core values of total quality management,
A) the progress of employees should be measured through self-evaluation.
B) external customers should not be given any importance while developing any process.
C) only key personnel should receive training in quality.
D) errors in a product or service should be prevented before occurrence.
E) internal customers should be valued more than external customers.

Question

Quizplus · Accepted Answer

The core value of total quality management is to prevent errors before they occur. This means that the focus should be on creating processes and systems that minimize the chances of errors or defects in products or services. Self-evaluation, ignoring external customers, training only key personnel, and valuing internal customers over external ones are not core values of total quality management.

According to the Core Values of Total Quality Management