Which of the following reflects a core value of total quality management?
A) providing quality training to specific employees
B) detecting errors and correcting them as they appear in an error-prone product or service
C) developing generalized methods and processes that focus only on meeting the needs of external customers
D) encouraging cooperation with vendors, suppliers, and customers to improve quality
E) measuring an employee's progress based on how productive the employee appears

Question

Quizplus · Accepted Answer

Total quality management emphasizes the importance of working together with vendors, suppliers, and customers to improve quality. Option A reflects a focus on specific individuals rather than systemic improvements. Option B reflects reactive quality control, which is not a core tenet of total quality management. Option C neglects the importance of internal customers and systems. Option E emphasizes productivity over quality, which is not the main focus of total quality management.

Which of the Following Reflects a Core Value of Total