What is a measure of customer satisfaction that indicates the success of the staffing efforts of an HR department?
A) treatment of applicants
B) average years of experience or education of hires per job family
C) average days taken to fill open requisitions
D) the ratio of acceptances to offers made
E) the ratio of minority or women applicants as a representation of the local labor market

Question

Quizplus · Accepted Answer

Treatment of applicants is a direct measure of customer satisfaction as it reflects how well the HR department manages the recruitment process, impacting the perception and satisfaction of candidates.

What Is a Measure of Customer Satisfaction That Indicates the Success