BigFive Inc. has been known for its excellent customer service since its start more than 40 years ago. The company carefully selects employees based on their combination of skills and commitment to the company's values of service and quality. How does BigFive's selection process contribute to the company's high performance?
A) BigFive focuses on outcomes that can be defined in specific terms.
B) BigFive can benefit from the use of teamwork and employee empowerment.
C) BigFive's selection process avoids the use of psychological testing.
D) BigFive's employees have more technical skills than competitors' employees have.
E) BigFive's employees not only know how to do their work but also are enthusiastic and committed.

Question

Quizplus · Accepted Answer

BigFive's selection process focuses on both technical skills and alignment with the company's values, resulting in employees who not only know how to do their work but are also enthusiastic and committed to providing high-quality customer service. This contributes to the company's high performance by creating a culture of excellence and customer-centricity.