Identify an essential ingredient of total quality management (TQM).
A) Continuous process improvement
B) Authoritative leadership
C) Employee downsizing
D) Reducing psychological size of leaders

Question

Quizplus · Accepted Answer

Continuous process improvement is an essential ingredient of total quality management (TQM). TQM focuses on improving the quality of products and services by constantly refining and optimizing the underlying processes. This involves a relentless pursuit of continuous improvement and a commitment to ongoing learning and development. TQM also emphasizes the importance of involving employees at all levels of the organization in the improvement process, and of engaging customers and other stakeholders in the effort to achieve excellence. Authoritative leadership, employee downsizing, and reducing psychological size of leaders are not essential ingredients of TQM, and may even be counterproductive to its goals.

Identify an Essential Ingredient of Total Quality Management (TQM)