In a bad-news adjustment letter, there is no sense trying to salvage goodwill; the reader is so angry that he or she will never do business with you again.

Question

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In a bad-news adjustment letter, it is important to salvage goodwill and maintain a positive relationship with the customer. While the customer may be angry and may not do business with you again, it is still important to try and minimize any further damage to the relationship.

In a Bad-News Adjustment Letter, There Is No Sense Trying