Tom Is the General Manager at Glorious Solutions, a Content

Tom is the general manager at Glorious Solutions, a content development company. He was impressed with Stephanie's work and considered promoting her to the position of team leader. To judge her leadership qualities, Tom asked Stephanie to handle a sensitive issue regarding an employee who was on leave for two weeks without obtaining prior permission from anyone in the workplace. He asked Stephanie to send an email issuing an ultimatum to the concerned employee. Unsure of how she should handle the matter, Stephanie sought James's help; James is a team leader at a multinational corporation and is used to handling such sensitive issues in a constructive manner. Discuss in detail the suggestions James should give to Stephanie.