Analyze the following routine claim letter and make the required revisions.

Dear Mr. Ortiz:

Eight months ago, I purchased the Wireless-G Broadband Router (2.2 GHz), Model No. 13MP26SD, from your company. After only eight months of use, it no longer works. It quit working while I was in the middle of a huge project, and the delay cost me hundreds of dollars.

As this product came with a year warranty, I am upset that it quit working after less than a year. It must be defective. I have the receipt for purchase and want a replacement immediately. The router problem has already cost me time and money. If I do not receive a replacement or refund immediately, I will not buy your products in the future.

Please send a replacement router via express delivery to the address on this letterhead.

Thank you.

Question

Analyze the following routine claim letter and make the required revisions.
​
Dear Mr. Ortiz:
​
Eight months ago, I purchased the Wireless-G Broadband Router (2.2 GHz), Model No. 13MP26SD, from your company. After only eight months of use, it no longer works. It quit working while I was in the middle of a huge project, and the delay cost me hundreds of dollars.
​
As this product came with a year warranty, I am upset that it quit working after less than a year. It must be defective. I have the receipt for purchase and want a replacement immediately. The router problem has already cost me time and money. If I do not receive a replacement or refund immediately, I will not buy your products in the future.
​
Please send a replacement router via express delivery to the address on this letterhead.
​
Thank you.

Quizplus · Accepted Answer

The Answer of Analyze the following routine claim letter and make the required revisions.
​
Dear Mr. Ortiz:
​
Eight months ago, I purchased the Wireless-G Broadband Router (2.2 GHz), Model No. 13MP26SD, from your company. After only eight months of use, it no longer works. It quit working while I was in the middle of a huge project, and the delay cost me hundreds of dollars.
​
As this product came with a year warranty, I am upset that it quit working after less than a year. It must be defective. I have the receipt for purchase and want a replacement immediately. The router problem has already cost me time and money. If I do not receive a replacement or refund immediately, I will not buy your products in the future.
​
Please send a replacement router via express delivery to the address on this letterhead.
​
Thank you.

Analyze the Following Routine Claim Letter and Make the Required