For an order that cannot be filled quickly and precisely, companies must not send an acknowledgment message.

Question

Quizplus · Accepted Answer

Companies should always send an acknowledgement message to the customer, even if the order cannot be filled quickly and precisely. The message can include an apology, an estimate of when the order will be fulfilled, and possibly a discount or other compensation. This shows the customer that their order is important and that the company is committed to resolving the issue.

For an Order That Cannot Be Filled Quickly and Precisely