Jonathan,a front desk executive at Read Books Inc.,handled 40 customer calls per day.He was then sent to a training program last month to improve his communication skills,which cost the organization $500.This month,Read Books observes that his growth is positive and substantial and that he is able to handle 60 customer calls per day.His productivity has increased by $700.This scenario most likely exemplifies
A)action learning.
B)return on investment.
C)the constructionist approach.
D)the heroic theory.

Question

Quizplus · Accepted Answer

The scenario exemplifies return on investment because the organization invested $500 in the training of Jonathan, and as a result, his productivity increased by $700.

Jonathan,a Front Desk Executive at Read Books Inc