Question 1

Match the term with its definition. Some terms may not be used.
-A proactive approach to quality management that seeks to mistake-proof a firm's operations

Accepted Answer

Poka-yoke is the proactive approach to quality management that seeks to mistake-proof a firm's operations.

Question 2

Match the term with its definition. Some terms may not be used.
-A method of inventory control based on the use of two containers for each item in inventory, one to meet current demand and the other to meet future demand

Accepted Answer

The two-bin inventory system is a method of inventory control based on the use of two containers for each item in inventory, one to meet current demand and the other to meet future demand. None of the other terms match this definition.

Question 3

Match the term with its definition. Some terms may not be used.
-A method for keeping a running record of inventory

Accepted Answer

A perpetual inventory system is a method for keeping a running record of inventory that tracks inventory levels in real-time through the use of technology such as barcodes and scanners.

Question 4

Match the term with its definition. Some terms may not be used.
-A method of controlling inventory that uses a targeted service level, allowing statistical determination of the appropriate amount of inventory to carry

Accepted Answer

Statistical inventory control is the method of controlling inventory that uses a targeted service level, allowing statistical determination of the appropriate amount of inventory to carry.

Question 5

Match the term with its definition. Some terms may not be used.
-An organization in which small businesses combine their demand for products or services in order to negotiate as a group with suppliers

Accepted Answer

A cooperative purchasing organization is an organization in which small businesses combine their demand for products or services in order to negotiate as a group with suppliers.

Question 6

Deidre owns Dede's T-shirts, a sports clothing production company that produces embroidered shirts that are monogrammed. She has identified a constraint with her monogramming machine in that the work flow slows considerably due to the shirts not being fed into the machine properly and the machine taking a certain amount of time. How could this problem be addressed?

Accepted Answer

The answer of Deidre owns Dede's T-shirts, a sports clothing...

Question 7

Match the term with its definition. Some terms may not be used.
-Product or service parameters that can be counted as being present or absent

Accepted Answer

Attributes are product or service parameters that can be counted as being present or absent.

Question 8

Match the term with its definition. Some terms may not be used.
-The examination of a part or a product to determine whether it meets quality standards

Accepted Answer

Inspection is the examination of a part or a product to determine whether it meets quality standards.

Answer: A 
 Acceptance sampling is a statistical method for determining whether to accept or reject a batch of products based on a sample.

Answer: C 
 Bottleneck refers to the point in a production process where the flow of work is slowed down or stopped due to a constraint.

Answer: D 
 Constraint is anything that limits the capacity or productivity of a system, such as a machine, a process step, a worker, or a material.

Answer: J 
 Quality is the degree to which a product or a service meets the requirements or expectations of customers.

Answer: F 
 ISO 9000 is a family of international standards for quality management that provides guidelines for companies to ensure consistent quality of their products or services.

Answer: G 
 Operations is the process of designing, producing, and delivering goods and services in order to meet customer needs and create value.

Answer: H 
 Operations management is the area of management that is concerned with the design, operation, and improvement of systems for creating and delivering goods and services.

Answer: I 
 Poka-yoke is a Japanese term for error-proofing, which refers to designing products or processes that prevent mistakes or defects from occurring.

Answer: K 
 Total quality management is a management approach that seeks to optimize the quality of products and services by involving everyone in the organization in continuous improvement efforts.

Answer: L 
 Variables are quality characteristics that can be measured and expressed in numerical terms, such as length, weight, or temperature.

Question 9

Match the term with its definition. Some terms may not be used.
-A method that provides for periodic counting of items in inventory

Accepted Answer

The answer of Match the term with its definition. Some...

Question 10

Match the term with its definition. Some terms may not be used.
-A system of classifying items in inventory by relative value

Accepted Answer

The ABC method is a technique for classifying inventory items based on their value, with "A" items being the most valuable, "B" items being of moderate value, and "C" items being the least valuable. This method helps organizations focus their resources and management efforts on the most important items.

Question 11

Match the term with its definition. Some terms may not be used.
-The planning and control of a conversion process that includes turning inputs into outputs that customers desire

Accepted Answer

Operations management is the planning and control of a conversion process that includes turning inputs into outputs that customers desire. None of the other terms fit this definition.

Question 12

Match the term with its definition. Some terms may not be used.
-Forecasting that considers a variety of variables to determine expected sales

Accepted Answer

Associative forecasting considers a variety of variables to determine expected sales.

Question 13

Match the term with its definition. Some terms may not be used.
-A method for counting different segments of the physical inventory at different times during the year

Accepted Answer

Cycle counting is a method for counting different segments of the physical inventory at different times during the year, instead of conducting a full physical inventory count at once.

Question 14

Match the term with its definition. Some terms may not be used.
-The most restrictive limit on capacity, determining the capacity of the entire system

Accepted Answer

Constraint refers to the most restrictive limit on capacity, determining the capacity of the entire system.

Question 15

Match the term with its definition. Some terms may not be used.
-Operational strategies used to stimulate customer demand when it is normally low

Accepted Answer

Demand management strategies are operational strategies used to stimulate customer demand when it is normally low. This can involve tactics such as promotions, discounts, or targeted marketing campaigns.

Question 16

Match the term with its definition. Some terms may not be used.
-A method of reducing inventory carrying costs by making or buying what is needed just as it is needed

Accepted Answer

Just-in-time inventory system is the method of reducing inventory carrying costs by making or buying what is needed just as it is needed.

Question 17

Match the term with its definition. Some terms may not be used.
-The features of a product or service that enable it to satisfy customers' stated and implied needs

Accepted Answer

The term "quality" refers to the features of a product or service that enable it to satisfy customers' stated and implied needs.

Answer: K
 Total quality management (TQM) is a management approach that ensures all employees are committed to continuous improvement of product or service quality through ongoing training, communication, and teamwork.

Question 18

Match the term with its definition. Some terms may not be used.
-Any point in the operations process where limited capacity reduces the production capability of an entire chain of activities

Accepted Answer

A bottleneck is any point in the operations process where limited capacity reduces the production capability of an entire chain of activities. The other terms refer to different concepts related to operations management and quality control.

Question 19

Match the term with its definition. Some terms may not be used.
-The standards governing international certification of a firm's quality management procedures

Accepted Answer

ISO 9000 is the standard governing international certification of a firm's quality management procedures.

Question 20

Match the term with its definition. Some terms may not be used.
-An index that determines the quantity to purchase in order to minimize total inventory costs

Accepted Answer

The term that matches the definition is economic order quantity, which determines the size of an order to minimize total inventory costs.

Quiz 21: Managing Small Business Operations

Match the term with its definition. Some terms may not be used. -A proactive approach to quality management that seeks to mistake-proof a firm's operations

Match the term with its definition. Some terms may not be used. -A method of inventory control based on the use of two containers for each item in inventory, one to meet current demand and the other to meet future demand

Match the term with its definition. Some terms may not be used. -A method for keeping a running record of inventory

Match the term with its definition. Some terms may not be used. -A method of controlling inventory that uses a targeted service level, allowing statistical determination of the appropriate amount of inventory to carry

Match the term with its definition. Some terms may not be used. -An organization in which small businesses combine their demand for products or services in order to negotiate as a group with suppliers

Match the term with its definition. Some terms may not be used. -Product or service parameters that can be counted as being present or absent

Match the term with its definition. Some terms may not be used. -The examination of a part or a product to determine whether it meets quality standards

Match the term with its definition. Some terms may not be used. -A method that provides for periodic counting of items in inventory

Match the term with its definition. Some terms may not be used. -A system of classifying items in inventory by relative value

Match the term with its definition. Some terms may not be used. -The planning and control of a conversion process that includes turning inputs into outputs that customers desire

Match the term with its definition. Some terms may not be used. -Forecasting that considers a variety of variables to determine expected sales

Match the term with its definition. Some terms may not be used. -A method for counting different segments of the physical inventory at different times during the year

Match the term with its definition. Some terms may not be used. -The most restrictive limit on capacity, determining the capacity of the entire system

Match the term with its definition. Some terms may not be used. -Operational strategies used to stimulate customer demand when it is normally low

Match the term with its definition. Some terms may not be used. -A method of reducing inventory carrying costs by making or buying what is needed just as it is needed

Match the term with its definition. Some terms may not be used. -The features of a product or service that enable it to satisfy customers' stated and implied needs

Match the term with its definition. Some terms may not be used. -Any point in the operations process where limited capacity reduces the production capability of an entire chain of activities

Match the term with its definition. Some terms may not be used. -The standards governing international certification of a firm's quality management procedures

Match the term with its definition. Some terms may not be used. -An index that determines the quantity to purchase in order to minimize total inventory costs