Question 1

You say to your roommate,"I need some quiet for schoolwork.I would like to figure out a way for you to enjoy your music while I have some quiet time for studying." What Gibb's category is this an example of?
A) empathy
B) neutrality
C) problem orientation
D) strategy

Accepted Answer

This is an example of problem orientation. The speaker acknowledges that their roommate enjoys listening to music but also expresses the need for quiet time to study. By seeking a solution where both parties can be satisfied, the speaker exhibits problem orientation.

Question 2

What is the best method to use to describe your problem and needs to a partner during a conflict resolution?
A) assertive message format
B) behavioural description
C) paraphrasing
D) perception checking

Accepted Answer

Using assertive message format is the best method to clearly and respectfully communicate your problem and needs to your partner during a conflict resolution. It involves expressing your feelings, the specific behavior that is causing the issue, and the impact it has on you, without blaming or attacking the partner. This allows for a constructive dialogue and helps to prevent further escalation of the conflict.

Question 3

Which of the following is an account that refers only to observable phenomena?
A) interpretation statement
B) feeling statement
C) behavioural statement
D) consequence statement

Accepted Answer

A behavioural statement refers only to observable phenomena, such as describing a specific action or behavior witnessed. Interpretation statements and feeling statements involve subjective interpretation of the situation, and consequence statements describe the outcome of a behavior rather than the behavior itself.

Question 4

Which term refers to a supportive communication behaviour described by Gibb in which the sender expresses a message without any attempt to manipulate the receiver?
A) strategy
B) spontaneity
C) neutrality
D) problem orientation

Accepted Answer

The term described is spontaneity, which is one of the supportive communication behaviours outlined by Gibb. Spontaneity refers to expressing oneself authentically and honestly without attempting to manipulate the receiver. Choice A (strategy) and D (problem orientation) are not supportive communication behaviours identified by Gibb, and choice C (neutrality) refers to a defensive communication behaviour described by Gibb, in which the sender tries to distance themselves from the receiver's message.

Question 5

What are we doing when we attach meaning to behaviour?
A) labelling
B) interpreting
C) clarifying our feelings
D) making our intentions known

Accepted Answer

When we attach meaning to behavior, we are interpreting it. Labelling refers to assigning a specific term or category to someone or something (e.g. calling someone "lazy"), clarifying feelings refers to expressing one's emotions and intentions refer to communicating one's goals or desires.

Question 6

Which statement is an example of empathetic communication?
A) "Thank you so much for cleaning the house."
B) "I love having a clean house."
C) "Cleaning is a part of life."
D) "I know you put a lot of effort into cleaning the house."

Accepted Answer

Choice D demonstrates empathy by recognizing the effort and hard work that the other person put into cleaning the house. It shows that the speaker understands the other person's perspective and values their work. Choices A and B express gratitude and appreciation but do not necessarily show empathy. Choice C is a neutral statement that does not express any emotion or understanding.

Question 7

Which statement is an example of neutral communication?
A) "I am so sorry your dog died."
B) "All pets have to die at some point."
C) "How are you feeling about your dog dying?"
D) "Do you think you will get another dog?"

Accepted Answer

The answer of Which statement is an example of neutral...

Question 8

"I've done all the research I need to about my business; I don't need to know anything else." What Gibb's defensive category is this statement an example of?
A) certainty
B) control
C) strategy
D) superiority

Accepted Answer

This statement displays a belief that the person has already gained all the knowledge necessary and is confident in their understanding, indicating a need for certainty in their thinking.

Question 9

Which term describes the Gibb's category of neutrality?
A) conciliatory
B) even-handed
C) indifference
D) objective

Accepted Answer

The Gibb's category of neutrality is described as a state of indifference, where the speaker shows no emotional or personal involvement in the topic being discussed. Therefore, option C is the best choice. The other options are also related to neutrality, but do not specifically refer to the state of indifference.

Question 10

Which statement is a behavioural description?
A) "I notice that you're frowning."
B) "You seem angry today."
C) "You're being weird."
D) "You don't appear to be very happy."

Accepted Answer

A is a behavioural description because it describes a specific behavior that is observable (the person is frowning).

Answer: D 
 D is also a behavioural description because it describes a specific behavior that is observable (the person does not appear happy).

Question 11

Which of the following is an example of a strategy statement?
A) "What are you doing on Sunday?"
B) "Do you want to go to the hockey game with me on Sunday?"
C) "Can you help me move on Sunday?"
D) "Are you doing anything fun this weekend?"

Accepted Answer

The answer of Which of the following is an example...

Question 12

Which term refers to a supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their own solutions on one another?
A) strategy
B) spontaneity
C) descriptive
D) problem orientation

Accepted Answer

The term "problem orientation" refers to Gibb's supportive style of communication in which the communicators work together to solve their problems instead of imposing their own solutions.

Question 13

Which of the following is an example of a controlling statement?
A) "You need to put the dishes away."
B) "Do you mind putting the dishes away?"
C) "Why don't you ever put the dishes away?"
D) "I wish you would put the dishes away."

Accepted Answer

Option A is a clear instruction and implies the speaker's expectation that the listener will comply with their request. It leaves little room for negotiation or discussion.

Question 14

Which of the following is an accurate feeling statement?
A) "I feel like going home now."
B) "I feel like you're angry at me."
C) "I feel embarrassed when I fail tests."
D) "I feel you ought to be more careful."

Accepted Answer

Option C is an accurate feeling statement because it expresses a genuine emotion experienced by the speaker in response to a specific situation. Option A is expressing a preference rather than a feeling. Option B is assuming the feelings of another person. Option D is an opinion about another person's behavior, not a feeling.

Question 15

Which type of communication includes messages in which the sender tries to impose some sort of outcome on the receiver,usually resulting in a defensive reaction?
A) problem orientation
B) defensive
C) controlling
D) evaluative

Accepted Answer

Controlling communication includes messages in which the sender tries to impose some sort of outcome on the receiver, usually resulting in a defensive reaction. The goal is to assert power or authority over the receiver, which often leads to feelings of resentment and decreased motivation to comply with the request.

Question 16

What do people who act in accordance with the Gibb's category of equality communicate?
A) Everyone is equal in every way.
B) Everyone is equal in the things that matter.
C) Everyone has just as much worth as human beings.
D) Everyone is created with the capacity to be equal in all areas.

Accepted Answer

Gibb's category of equality emphasizes that everyone has equal worth as human beings, promoting respect and value for each individual.

Question 17

Which statement is an example of an interpretation?
A) "My boyfriend is jealous."
B) "I got an 'A' on my history paper."
C) "When you are angry, I want to leave."
D) "Would you tell me what you mean by that?"

Accepted Answer

"My boyfriend is jealous" is an interpretation because it is a subjective conclusion drawn from observations or experiences, rather than a verifiable fact.

Question 18

Which Gibb's category is characterized by hidden motives and deceit?
A) certainty
B) control
C) provisionalism
D) strategy

Accepted Answer

The category characterized by hidden motives and deceit is strategy, as individuals in this category may manipulate others and conceal their true intentions to achieve their goals.

Question 19

Which elements are part of the assertive message format?
A) behaviour, feeling, interpretation, and assertion
B) behaviour, feeling, interpretation, and consequence
C) behaviour, interpretation, feeling, assertion, and intention
D) behaviour, interpretation, feeling, consequence, and intention

Accepted Answer

The answer of Which elements are part of the assertive...

Question 20

Which term refers to a supportive style of communication described by Gibb in which the sender expresses a willingness to consider the other person's position?
A) empathy
B) equality
C) certainty
D) provisionalism

Accepted Answer

The supportive style of communication described by Gibb in which the sender expresses a willingness to consider the other person's position is called provisionalism. This means that the sender is open to new ideas and willing to adapt their own views based on new information or feedback from the other person. The other options, such as empathy, equality, and certainty, are also important concepts in communication, but they do not specifically relate to this supportive style of communication described by Gibb.

Quiz 9: Improving Communication Climates

You say to your roommate,"I need some quiet for schoolwork.I would like to figure out a way for you to enjoy your music while I have some quiet time for studying." What Gibb's category is this an example of?

What is the best method to use to describe your problem and needs to a partner during a conflict resolution?

Which of the following is an account that refers only to observable phenomena?

Which term refers to a supportive communication behaviour described by Gibb in which the sender expresses a message without any attempt to manipulate the receiver?

What are we doing when we attach meaning to behaviour?

Which statement is an example of empathetic communication?

Which statement is an example of neutral communication?

"I've done all the research I need to about my business; I don't need to know anything else." What Gibb's defensive category is this statement an example of?

Which term describes the Gibb's category of neutrality?

Which statement is a behavioural description?

Which of the following is an example of a strategy statement?

Which term refers to a supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their own solutions on one another?

Which of the following is an example of a controlling statement?

Which of the following is an accurate feeling statement?

Which type of communication includes messages in which the sender tries to impose some sort of outcome on the receiver,usually resulting in a defensive reaction?

What do people who act in accordance with the Gibb's category of equality communicate?

Which statement is an example of an interpretation?

Which Gibb's category is characterized by hidden motives and deceit?

Which elements are part of the assertive message format?

Which term refers to a supportive style of communication described by Gibb in which the sender expresses a willingness to consider the other person's position?