Question 1

What are the three dimensions of empathy?
A) perspective taking, emotions, and concern
B) perspective taking, concern, and cognitive complexity
C) perspective taking, emotions, and cognitive complexity
D) perspective taking, cognitive complexity, and sympathy

Accepted Answer

The three dimensions of empathy are perspective taking, emotions, and concern. Perspective taking refers to the ability to understand another person's point of view; emotions involve sharing another person's feelings; and concern refers to caring about the other person's well-being.

Question 2

Eli failed his nursing anatomy exam.Eli didn't study much for the exam and he missed a number of classes throughout the semester.Eli believes that he failed because the Professor had unreasonable expectations and didn't do a good job of teaching the material.What is Eli demonstrating?
A) attribution
B) self-serving bias
C) halo effect
D) cognitive complexity

Accepted Answer

Eli is demonstrating self-serving bias, where he attributes his failure to external factors (the professor's expectations and teaching) rather than his own lack of preparation and attendance.

Question 3

What does the pillow method do?
A) It increases your perception checking skills.
B) It increases your cognitive complexity.
C) It strengthens your empathy skills.
D) It enhances your perspective taking skills.

Accepted Answer

The answer of What does the pillow method do?
A) It...

Question 4

Soren discovers that doing business in Tokyo is different than in Calgary.His attempts to use perception checking to clarify communication with his Japanese clients are considered by them to be aggressive and threatening.Why is this?
A) Soren's nonverbal behaviour may be inappropriate.
B) The Japanese clients need to learn to be more assertive.
C) The collectivistic Japanese culture values a group approach over an individual one.
D) The high context Japanese culture does not value clarity as much as Canadian culture does.

Accepted Answer

The answer of Soren discovers that doing business in Tokyo...

Question 5

You communicate to a friend how sorry you felt after hearing about the break-up of his or her relationship.What is this an example of?
A) empathy
B) sympathy
C) role-taking
D) perception-checking

Accepted Answer

Sympathy involves understanding from your own perspective and feeling sorrow or pity for the hardships that another person encounters. In this case, expressing how sorry you felt about your friend's break-up is an example of showing sympathy, as you are acknowledging and feeling sorrow for their emotional pain.

Question 6

How is empathy related to perception?
A) The more perceptive you are, the less empathetic you need be.
B) The more perceptive you are, the easier it is to forget to be empathetic.
C) Empathy and perception both require a high level of self-monitoring.
D) Empathy is facilitated by trying to perceive things from the other person's point of view.

Accepted Answer

Empathy is facilitated by trying to perceive things from the other person's point of view. When you are perceptive, you are able to pick up on cues and signals from the other person, which can help you understand their perspective and emotions better. This can lead to greater empathy and understanding.

Question 7

Which of the following will using a perception check help prevent?
A) physiological noise
B) excessive feedback
C) inaccurate decoding of messages
D) negative self-fulfilling prophecies

Accepted Answer

Using a perception check helps prevent inaccurate decoding of messages. It is a communication process that involves a receiver stating their understanding of the message received to ensure that it is accurate. This helps prevent misunderstandings and misinterpretations of messages. Perception checks do not prevent physiological noise, excessive feedback, or negative self-fulfilling prophecies.

Question 8

Which term refers to the ability to construct a variety of frameworks for viewing an issue?
A) perception checking
B) cognitive complexity
C) the pillow method
D) empathy

Accepted Answer

Cognitive complexity refers to the ability to construct a variety of frameworks for viewing an issue. Perception checking is the process of verifying one's understanding of a message. The pillow method is a conflict resolution technique. Empathy is the ability to understand and share the feelings of another person.

Question 9

Curt is trying to understand Amy's behaviour.What is Curt engaging in?
A) cognitive complexity
B) sympathy
C) perception checking
D) perspective taking

Accepted Answer

Curt is engaging in perspective taking, which is the ability to understand and consider another person's point of view or perspective.

Question 10

What is the best course of action when you can't find any reasons to accept the behaviour of another person?
A) Use the Pillow Method.
B) Use perception checking.
C) Examine your own self-concept.
D) Use a different communication channel.

Accepted Answer

The Pillow Method is a conflict resolution strategy where you imagine the person you are in conflict with as a pillow and express your frustration towards the pillow as if it were them. This allows you to get your feelings out without actively hurting the other person, and can help you process your emotions in a healthy way.

Question 11

Which statement best describes sympathy?
A) It involves feeling sorry for the other person.
B) It involves understanding the other's feelings.
C) It involves agreeing with the other's point of view.
D) It involves having compassion for the other person.

Accepted Answer

Sympathy involves having compassion for the other person, which goes beyond just feeling sorry for them or understanding their feelings. It involves showing kindness and concern towards their situation or circumstances, even if you do not necessarily agree with their point of view.

Question 12

"I'm not sure why you bought me that present.Maybe you were hoping I wouldn't be angry at you because of what you said last night.I'd like to know what your reason was." What is missing from this perception check?
A) It doesn't describe behaviour.
B) It has only one interpretation.
C) It doesn't request clarification.
D) It doesn't describe an outcome.

Accepted Answer

The statement only provides one interpretation of the behavior, lacking alternative perspectives or interpretations, which is essential for a comprehensive perception check.

Question 13

At what position of the Pillow Method do you change from a self-centred perspective to one that considers the other person's perspective?
A) Both right, both wrong.
B) You're right, I'm wrong.
C) There is truth in all perspectives.
D) The issue isn't as important as it seems to me.

Accepted Answer

The shift from a self-centred perspective to considering the other person's perspective occurs at the second position of the Pillow Method, which is "You're right, I'm wrong." This position requires acknowledging the validity of the other person's perspective and taking responsibility for any misunderstandings or mistakes.

Question 14

What is necessary in order to best understand another person's perception of a problem?
A) Talk with the person.
B) Assume that person's social role.
C) Spend time in that person's culture or subculture.
D) Experience that person's physiological differences.

Accepted Answer

The best way to understand another person's perception of a problem is to actually talk with the person and listen to their thoughts, feelings, and ideas. This helps to build empathy and a deeper understanding of their perspective. Assuming their social role or spending time in their culture/subculture may provide some insight, but it's ultimately the conversation and active listening that allows for the most accurate understanding. Experiencing their physiological differences may also provide some perspective, but this is not always feasible or necessary in order to understand their perception of a problem.

Question 15

Where are perception checks most likely to work well?
A) in collectivistic cultures
B) in high context cultures
C) in low context cultures
D) in almost any culture

Accepted Answer

Perception checks are most effective in low context cultures because these cultures rely more on explicit communication and direct exchange of information, making it easier to clarify and confirm perceptions directly.

Question 16

"When you gave me an F on my essay about why I want to be a Child and Youth Worker,I figured you hated me.Right?" How could you improve this perception-checking statement?
A) Describe the behaviour.
B) Give another interpretation.
C) Request clarification.
D) Request an outcome.

Accepted Answer

The answer of "When you gave me an F on...

Question 17

Which statement describes empathy?
A) It involves feeling sorry for the other person.
B) It involves understanding the other's feelings.
C) It involves agreeing with the other's point of view.
D) It involves having compassion for the other person.

Accepted Answer

Empathy is the ability to understand and share the feelings of others. It does not necessarily involve feeling sorry or agreeing with them, though it may lead to compassion.

Question 18

What is the benefit of position 3 of the Pillow Method?
A) It can lead you to be less critical and more understanding of another's point of view.
B) It can help you realize that most concerns are less important than we make them out to be.
C) Switching perspectives reveals some merits in the other person's point of view.
D) Everyone is happy since all needs are being met.

Accepted Answer

Position 3 of the Pillow Method encourages understanding and empathy by considering the other person's perspective, which can make you less critical and more understanding.

Question 19

What elements of the perception process are addressed through perception checking?
A) selection and interpretation
B) selection and organization
C) organization and interpretation
D) selection, organization, and interpretation

Accepted Answer

Perception checking involves the three elements of the perception process – selection, organization, and interpretation. It helps to clarify and confirm our understanding of what we have perceived by checking it with others and comparing it with our own assumptions and expectations.

Question 20

The nursing team on the oncology unit has won the "Superteam Hospital Award." According to the textbook,what are the characteristics that make them a superteam?
A) They are success-driven, committed to quality, flexible but consistent, leader valuing, and people valuing.
B) Everyone works hard and supports each other.
C) They have been injury-free for the past year and everyone is very contentious about safety.
D) They have the lowest number of sick days used over the past year.

Accepted Answer

The characteristics of a superteam according to the textbook are success-driven, committed to quality, flexible but consistent, leader valuing, and people valuing. None of the other options reflect these specific characteristics.

Quiz 3: Perception: What You See Is What You Get

What are the three dimensions of empathy?

Eli failed his nursing anatomy exam.Eli didn't study much for the exam and he missed a number of classes throughout the semester.Eli believes that he failed because the Professor had unreasonable expectations and didn't do a good job of teaching the material.What is Eli demonstrating?

What does the pillow method do?

Soren discovers that doing business in Tokyo is different than in Calgary.His attempts to use perception checking to clarify communication with his Japanese clients are considered by them to be aggressive and threatening.Why is this?

You communicate to a friend how sorry you felt after hearing about the break-up of his or her relationship.What is this an example of?

How is empathy related to perception?

Which of the following will using a perception check help prevent?

Which term refers to the ability to construct a variety of frameworks for viewing an issue?

Curt is trying to understand Amy's behaviour.What is Curt engaging in?

What is the best course of action when you can't find any reasons to accept the behaviour of another person?

Which statement best describes sympathy?

"I'm not sure why you bought me that present.Maybe you were hoping I wouldn't be angry at you because of what you said last night.I'd like to know what your reason was." What is missing from this perception check?

At what position of the Pillow Method do you change from a self-centred perspective to one that considers the other person's perspective?

What is necessary in order to best understand another person's perception of a problem?

Where are perception checks most likely to work well?

"When you gave me an F on my essay about why I want to be a Child and Youth Worker,I figured you hated me.Right?" How could you improve this perception-checking statement?

Which statement describes empathy?

What is the benefit of position 3 of the Pillow Method?

What elements of the perception process are addressed through perception checking?

The nursing team on the oncology unit has won the "Superteam Hospital Award." According to the textbook,what are the characteristics that make them a superteam?