An apology in business communications means admitting fault.
Correct Answer:
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Q63: An effective buffer is a neutral,noncontroversial statement,unrelated
Q64: Bad news messages should be delivered promptly,without
Q82: Direct messages take less time for you
Q83: A buffer should get the readers in
Q85: If you've failed to meet expectations that
Q86: You don't have to apologize when refusing
Q88: The most damaging "no" is usually the
Q89: The direct approach is usually the better
Q90: An important aspect of a positive close
Q92: To help repair damage to the relationship
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