When providing reasons for bad news in a negative news message that uses the indirect approach, you should ________.
A) avoid using "company policy" as the reason most of the time
B) start with the most negative points and then move on to increasingly positive ones
C) present your reasons in a clearly apologetic tone
D) avoid going into details of the reasons for the bad news

Question

Quizplus · Accepted Answer

Using "company policy" as a reason can seem impersonal and unhelpful, so it's better to provide more specific and empathetic reasons.

When Providing Reasons for Bad News in a Negative News