Question 1

When praising or criticizing,it is important to be specific and to criticize the action,not the person.

Accepted Answer

It is important to focus on the action or behavior, rather than attacking the person as a whole. This can lead to more effective communication and problem solving.

Question 2

Concise writing,short paragraphs,and formal style are hallmarks of writing for the web.

Accepted Answer

False

Question 3

Even if you cannot satisfy everyone,your first priority is to satisfy the needs of the primary audience.

Accepted Answer

It is important to prioritize and cater to the needs of the primary audience to ensure maximum effectiveness and impact. While it is not always possible to satisfy everyone, prioritizing the needs of the primary audience can help to achieve the main objectives.

Question 4

When communicating with subordinates,you should encourage collaboration and corporate ownership of your proposal.

Accepted Answer

Encouraging collaboration and corporate ownership of a proposal can lead to increased buy-in and support from subordinates, ultimately increasing the likelihood of successful implementation.

Question 5

You can more easily personalize a message addressed to several people than a message addressed to one person.

Accepted Answer

Personalizing a message for several people is more complex as it requires tailoring the content to suit multiple individuals' preferences, whereas a message for one person can be customized specifically for that individual.

Question 6

If you expect that a reader will react negatively to your message,use a direct approach.

Accepted Answer

Using an indirect approach is often more effective when anticipating a negative reaction, as it allows the reader to gradually understand the message, potentially reducing the impact of the negative news.

Question 7

Email is neither as formal as a letter nor as informal as a telephone call.

Accepted Answer

Email is considered as a more formal and professional mode of communication than a phone call, but less formal than a traditional letter.

Question 8

When you personalize the content of a message,you make the reader feel important.

Accepted Answer

Personalizing the content of a message, such as using the reader's name or referencing specific details about them, can make them feel valued and important. This can increase engagement and make the message more effective.

Question 9

When you write to someone higher in your organization,you usually present the main idea in your first paragraph.

Accepted Answer

When writing to someone higher in your organization, it's important to get to the main point quickly and concisely. This is usually done in the first paragraph, sometimes referred to as the "lead" or "lede."

Question 10

If you do not know how much your readers know about a topic,gear the amount of detail in your message to the needs of the secondary audience.

Accepted Answer

You should gear the amount of detail in your message to the needs of the primary audience, as they are your main focus. The secondary audience's needs can be considered, but the primary audience's needs should dictate the level of detail.

Question 11

When you face writer's block,you should minimize distractions by turning off the audible incoming message alert feature on your email account and by switching your smartphone to vibrate only.

Accepted Answer

The answer of When you face writer's block,you should minimize...

Question 12

The first step of the writing process is to compose a first draft of the message.

Accepted Answer

The first step of the writing process is typically prewriting or planning, which involves brainstorming, researching, and organizing ideas before composing a first draft.

Question 13

Praise in public; criticize in private.

Accepted Answer

This is a common leadership principle that emphasizes the importance of giving positive feedback or recognition publicly, but addressing areas of improvement privately to avoid potential embarrassment or demotivation of team members.

Question 14

Messages for readers outside your organization tend to be less formal than those written for readers inside your organization.

Accepted Answer

Messages for readers outside your organization tend to be more formal than those written for readers inside your organization, as they often serve to establish or maintain a professional image and may be subject to external scrutiny.

Question 15

People often delete or read email based upon the subject line alone.

Accepted Answer

The subject line is often the first thing someone sees when they receive an email, and it can quickly communicate the purpose or relevance of the email. Therefore, people do often decide whether to open, delete, or read an email further based on the subject line alone.

Question 16

You should criticize the action,not the person,when writing a message to say something negative to a subordinate.

Accepted Answer

This is a common communication principle known as "criticize the behavior, not the person." By criticizing the action, you focus on specific behaviors that can be changed or improved, rather than attacking the person's character or personality. This approach is more effective for addressing negative situations and improving work performance.

Question 17

If your reader is likely to reject your proposal,provide external evidence and several examples to support your position.

Accepted Answer

Providing external evidence and several examples can help support your proposal and convince a reader who may initially be inclined to reject it. By presenting credible sources and real-life scenarios, you can demonstrate the potential benefits and feasibility of your proposal. This approach can help you overcome objections and build a stronger argument.

Question 18

Without identifying the primary audience for a message,you cannot know whether you've achieved your goal.

Accepted Answer

Identifying the primary audience is crucial for crafting an effective message that resonates with them and achieves the intended goal. Without knowing the audience, it can be challenging to tailor the message appropriately and measure its impact.

Question 19

Every business communication contains an element of persuasion.

Accepted Answer

Business communication aims to influence and persuade the recipient to take a particular course of action or adopt a certain point of view. Therefore, all business communication contains an element of persuasion.

Question 20

The writing process consists of planning,drafting,revising,formatting,and proofreading.

Accepted Answer

The writing process typically consists of planning, drafting, revising, editing, and proofreading. Formatting is not usually considered a separate step in the writing process.

Quiz 4: The-Writing-Process