When a company provides superior value by leading its industry in price and convenience,it has obtained what is called ________.
A) product leadership
B) employee excellence
C) operational excellence
D) employee intimacy
E) focus leadership

Question

Quizplus · Accepted Answer

When a company leads its industry in price and convenience, it has achieved operational excellence, which refers to maximizing efficiency in operations to provide superior value to customers at low cost. Product leadership refers to leading the industry in innovation and development of new products, employee excellence focuses on having highly skilled and motivated employees, employee intimacy focuses on building strong relationships with customers, and focus leadership refers to targeting and serving a specific market segment better than competitors. None of these options relate directly to leading in price and convenience.

When a Company Provides Superior Value by Leading Its Industry