Companies can pursue any of which of the following three strategies,called value disciplines,for delivering superior customer value?
A) operational excellence, overall cost leadership, and differentiation
B) customer intimacy, operational excellence, and focus
C) employee relations, product leadership, and overall cost leadership
D) product leadership, customer intimacy, and focus
E) operational excellence, customer intimacy, and product leadership

Question

Quizplus · Accepted Answer

The correct answer is E, as the value disciplines presented in this option encompass all three possible strategies. Operational excellence focuses on achieving efficiency and productivity, while customer intimacy aims to establish a deep understanding of customer needs and preferences. Finally, product leadership is about offering innovative and high-quality products or services. By pursuing all three strategies simultaneously, companies can deliver superior customer value and gain a competitive advantage in their respective markets. Options A, B, and D present a combination of two out of the three possible strategies, while option C includes strategies that do not directly relate to delivering customer value.

Companies Can Pursue Any of Which of the Following Three