Question 1

Professionals learn about other agencies by engaging in all but which of the following?
A)becoming a client at the agency
B)visiting the agency as a guest
C)gathering information by phone
D)making personal contacts with other professionals

Accepted Answer

Becoming a client at the agency may not be necessary to learn about other agencies. It is possible to gather information through other means such as visiting the agency as a guest, gathering information by phone, and making personal contacts with other professionals.

Question 2

Self-help groups,schools,and churches make up a(n)
A)informal network
B)formal network
C)agency network
D)personal network

Accepted Answer

Self-help groups, schools, and churches are all organized entities with specific goals and structures. They operate within certain parameters and have official leadership and procedures. This aligns with the definition of a formal network.

Question 3

Human service helpers allocate which of the following resources?
A)time
B)space
C)clients
D)paperwork

Accepted Answer

Human service helpers allocate their time to assist clients and manage their workload effectively.

Question 4

A job description
A)provides the exact job responsibilities
B)outlines the chain of command
C)includes functions and qualifications
D)is written to attract applicants

Accepted Answer

A job description typically includes information about the functions and qualifications required for a specific role. While it may also include information about the chain of command and job responsibilities, its primary purpose is to provide potential job candidates with a clear understanding of what the job entails and what qualifications they need in order to apply. It is not necessarily written solely to attract applicants.

Question 5

Which of the following is NOT a part of the four-step process providing guidelines for linking the client with another service?
A)explain
B)describe the service
C)transmit information
D)evaluate

Accepted Answer

The four steps in linking a client with another service are explaining the need for the service, describing the service, transmitting information, and following up to evaluate the effectiveness of the referral.

Question 6

Knowledge about funding helps human service professionals understand all but which of the following?
A)the content in which human services are delivered
B)how job responsibilities relate to mission and goals
C)how mission relates to jobs
D)how planning and service delivery relates to funding

Accepted Answer

The answer of Knowledge about funding helps human service professionals...

Question 7

The encapsulated worker
A)becomes static in his/her work
B)believes he/she knows the truth
C)is insensitive to client needs
D)all of the above

Accepted Answer

The encapsulated worker becomes static in his/her work, believes he/she knows the truth, and is insensitive to client needs.

Question 8

A difficult area in which to advocate is
A)the community
B)the family
C)between agencies
D)the political arena

Accepted Answer

The political arena can be a difficult area to advocate in as it involves navigating complex systems of power, bureaucracy, and competing interests. It can be challenging to make progress and effect change in this arena, as decisions are often made based on political considerations rather than the best interests of the community or individuals being served.

Question 9

Community mapping
A)allows clients to find the organization
B)helps plan parking
C)helps clients advocate for one another
D)helps agencies support the community

Accepted Answer

Community mapping helps agencies support the community by providing information on the resources available and identifying areas of need or improvement. It can also help agencies better understand the community they serve and tailor their services to meet specific needs. While A, B, and C may be potential benefits of community mapping, they are not the primary purpose or benefit.

Question 10

One key component to organizing to promote community change is
A)using a network to promote a common cause
B)gaining support from one client group
C)choosing a very small challenge
D)limiting participants to a manageable number

Accepted Answer

Using a network to promote a common cause allows for a larger group of individuals to work towards a shared goal, which can lead to more impactful and sustainable change.

Question 11

Turf issues cause difficulties in collaboration by
A)asking agencies to alter their mission and goals
B)asking agencies to share the same space
C)asking agencies to spend hours of time planning
D)asking agencies to combine governing bodies

Accepted Answer

Turf issues often arise when agencies are asked to alter their mission and goals, leading to difficulties in collaboration as each agency may have its own specific objectives and priorities.

Question 12

Burnout means
A)the helper is tired of working with clients
B)the helper is reacting to encapsulation
C)the helper has the paperwork blues
D)the helper has difficulty with allocation of time

Accepted Answer

Burnout refers to a state of emotional, physical, and mental exhaustion caused by prolonged stress, often related to work. It can lead to apathy, disengagement and reduced effectiveness. Option A is the closest to the definition of burnout.

Question 13

The agency mission
A)states specific goals of the agency
B)is used for publicity
C)refers to how funds should be spent
D)states guiding principles

Accepted Answer

The agency mission statement typically outlines the guiding principles and values of the agency, including its purpose and overall goals. It is not used for publicity or to specifically dictate how funds should be spent.

Question 14

The informal network
A)is obvious and easy to understand
B)is reflected in the organizational chart
C)takes time to access
D)includes informal helpers

Accepted Answer

Informal networks are not immediately visible and require time to understand and access as they are based on personal relationships and interactions.

Question 15

Paperwork serves all but which of the following functions?
A)documenting for funding
B)documenting client history
C)allowing helpers to build rapport
D)establishing a permanent client record

Accepted Answer

Paperwork does not directly allow helpers to build rapport with clients. Building rapport involves interaction and communication between the helper and the client, which is separate from the documentation process. However, the information gathered during the documentation process can be used to build rapport in future interactions.

Question 16

To make a good referral,the professional must know all of the following EXCEPT
A)if the agency is able to provide the service
B)if the agency is willing to accept the referral
C)if the agency is accessible to the client
D)if the agency has political difficulties

Accepted Answer

The professional does not need to know if the agency has political difficulties. The other options (A, B, and C) are important factors to consider when making a referral.

Question 17

Professional development is effective when
A)the worker is actively trying to avoid or overcome encapsulation or burnout
B)the helper teaches skills to others
C)clients need education
D)clients and workers attend education sessions together

Accepted Answer

Professional development is most effective when the worker is actively seeking it to avoid or overcome encapsulation (feeling stuck in a particular approach or perspective) or burnout. This shows that the worker is invested in their own development and growth, which can lead to improved job performance and client outcomes. The other options may also be effective in certain contexts, but A is the best choice overall.

Question 18

The process of advocacy includes all but which of the following?
A)identify needs of the population
B)identify how to meet needs
C)work with a network of individuals
D)teach clients how to identify needs

Accepted Answer

The process of advocacy includes identifying needs of the population, identifying how to meet those needs, and working with a network of individuals. However, teaching clients how to identify needs is not part of the advocacy process, as clients would typically seek out advocates to help identify and address their needs.

Question 19

Turf battles occur for all but which of the following reasons?
A)Collaboration appears to benefit one agenda more than another.
B)One agency has access to more resources.
C)Collaboration benefits more than one population.
D)One agency believes it is its mission to serve a specific client population.

Accepted Answer

Turf battles occur when agencies compete for control or resources in a collaborative effort. This may occur when one agency believes that it is its mission to serve a specific client population or when one agency has more resources and control than another. However, collaboration benefits more than one population and does not favor one agenda over another.

Question 20

Paperwork is difficult because
A)there is not enough room on the forms
B)client histories are too complex
C)crisis work comes before documentation
D)files get lost

Accepted Answer

Documentation is a crucial aspect of social work practice, but it can also be time-consuming and tedious. When crises arise, social workers must prioritize the safety and well-being of their clients over paperwork. As a result, documentation may become delayed or overlooked.

Quiz 8: Working Within a System

Professionals learn about other agencies by engaging in all but which of the following?

Self-help groups,schools,and churches make up a(n)

Human service helpers allocate which of the following resources?

A job description

Which of the following is NOT a part of the four-step process providing guidelines for linking the client with another service?

Knowledge about funding helps human service professionals understand all but which of the following?

The encapsulated worker

A difficult area in which to advocate is

Community mapping

One key component to organizing to promote community change is

Turf issues cause difficulties in collaboration by

Burnout means

The agency mission

The informal network

Paperwork serves all but which of the following functions?

To make a good referral,the professional must know all of the following EXCEPT

Professional development is effective when

The process of advocacy includes all but which of the following?

Turf battles occur for all but which of the following reasons?

Paperwork is difficult because