What does it mean to say that a bureaucracy is "impersonal"?
A) It means that bureaucracies ignore the concerns of their customers.
B) It means that personal feelings do not interfere with organizational decisions.
C) It means that hiring is done strictly on the basis of ascribed statuses.
D) It means that all rules and regulations are written down,no matter how trivial.

Question

Quizplus · Accepted Answer

Impersonality refers to the idea that bureaucratic decisions are made based on objective criteria rather than personal relationships or preferences. This helps to ensure fairness and consistency in decision-making.

What Does It Mean to Say That a Bureaucracy Is