What characteristics of bureaucracies did the Hawthorne studies reveal?
A) Technology dictates the effectiveness of bureaucracies and quality of employee work.
B) Bloated bureaucracies cause employees to underperform.
C) Employees are members of networks that regulate worker output.
D) Increased bureaucratization results in employees exceeding productivity expectations.

Question

Quizplus · Accepted Answer

The Hawthorne studies revealed that employees are members of networks that regulate worker output. Specifically, the researchers found that informal social networks among employees had a significant impact on their productivity and job satisfaction, suggesting that bureaucracies should not rely purely on formal rules and structures to govern employee behavior.

What Characteristics of Bureaucracies Did the Hawthorne Studies Reveal