In the "House of Quality" the section that what the customer desires (the Whats) is known as
A) Customer Requirements
B) Engineering Characteristics
C) Relationship Matrix
D) The "Roof" of the house
E) The "Basement"

Question

Quizplus · Accepted Answer

The section that lists what the customer desires is known as "Customer Requirements" in the House of Quality. This is where the customer's needs and expectations are identified and prioritized before translating them into engineering characteristics.

In the "House of Quality" the Section That What the Customer