Quality function deployment as an approach can only be used in manufacturing concerns.
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Q1: Perceived costs can be seen as being
Q2: There is universal consensus as to what
Q3: Customer value can be defined as the
Q4: Small businesses generally have no need of
Q5: Quality function deployment is an approach that
Q7: The concept of customer value is based
Q8: It is ineffectual to listen to customers
Q9: Since many customers don't know exactly what
Q10: Studies that indicated that firms with superior
Q11: For any particular product customer value tends
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