Responsiveness is:
A) the ability to perform the service correctly and consistently.
B) the speed and courtesy to customer inquiries.
C) the extent to which the customer trusts and has confidence in the service provider.
D) the physical appearance of the facility, personnel, and communications media.
E) the extent and quality of individualized attention given to a customer.

Question

Quizplus · Accepted Answer

Responsiveness in the context of service quality refers to how quickly and politely a service provider can respond to customer inquiries or requests.

Responsiveness Is