Which of the following statements about customer classification and resource allocation to customers is true?
A)Customer management is simply a time management issue.
B)The 80-20 principle can be used to help allocate resources to the most profitable customers.
C)The most complex of the systems used to classify customers and determine resource allocation to each is the ABC analysis.
D)The ABC analysis is also called the grid analysis.
E)None of the above statements about customer classification and resource allocation to customers is true.

Question

Quizplus · Accepted Answer

The 80-20 principle, also known as the Pareto principle, suggests that 80% of a company's profits come from 20% of its customers. This can be used to help allocate resources to the most profitable customers. The other statements are incorrect or incomplete. Customer management involves more than just time management, the ABC analysis is not the most complex system for customer classification, and it is not called the grid analysis.

Which of the Following Statements About Customer Classification and Resource