Without _____________, behavioral loyalty cannot develop.
A) strategic likeability
B) tactical training
C) relational dissolution
D) customer satisfaction
E) Routine purchasing

Question

Quizplus · Accepted Answer

Customer satisfaction is essential for the development of behavioral loyalty. If a customer is not satisfied with a product or service, they are unlikely to continue using it and are more likely to switch to a competitor. Satisfaction leads to repeat purchasing and ultimately leads to the development of behavioral loyalty. Choices A, B, C, and E may be important factors in customer satisfaction and loyalty, but they do not in themselves lead to the development of behavioral loyalty.

Without _____________, Behavioral Loyalty Cannot Develop