When LeAnn called on a long-time customer,she realized that the man was upset about the loss of his pet and took the time to listen to his problem.She was able to sympathize with the customer's recent loss of a pet by using her:
A) emotional intelligence.
B) adaptive learning.
C) environmental awareness.
D) generative learning.
E) behavioral intelligence.

Question

Quizplus · Accepted Answer

Emotional intelligence involves the ability to recognize and understand emotions in oneself and others, as well as the ability to use this understanding to guide one's own behavior and interactions with others. By sympathizing with the customer's recent loss of a pet, LeAnn demonstrated emotional intelligence.

When LeAnn Called on a Long-Time Customer,she Realized That the Man