For a salesperson trying to grab the attention of a new customer,it is desirable to:
A) call the customer by a friendly nickname.
B) use the customer's name in every second sentence of the meeting.
C) learn to pronounce the customer's name correctly.
D) use standard language like "Sir" or "Ma'am" in order to show respect.
E) request the customer to introduce himself or herself in the sales meeting.

Question

Quizplus · Accepted Answer

Learning to correctly pronounce the customer's name shows respect and attention to detail, which can help to build a positive relationship with the customer. Using a nickname or using the customer's name excessively can come across as insincere or pushy. Using standard language like "Sir" or "Madam" is polite, but may not necessarily grab the customer's attention. Requesting the customer to introduce themselves is also polite, but may not be as effective in grabbing their attention as showing that the salesperson has done their research and is prepared to meet with them.

For a Salesperson Trying to Grab the Attention of a New