Salespeople can help customer service by setting very high expectations for product performance with customers so that customer service representatives receive extended service calls.

Question

Quizplus · Accepted Answer

This statement is false. Setting very high expectations for product performance may lead to customer dissatisfaction if the product doesn't meet those expectations, resulting in even more service calls for customer service representatives to handle. Salespeople should set realistic expectations to ensure customer satisfaction and minimize service calls.

Salespeople Can Help Customer Service by Setting Very High Expectations