SPIN and active listening techniques are used to find out and understand the personal and professional needs of an internal customer.

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SPIN (Situation, Problem, Implication, Need-Payoff) and active listening techniques are effective ways to gather information and understand the needs of internal customers. SPIN asks questions to uncover the customer's situation, problem, implications of the problem, and the payoff of finding a solution. Active listening involves fully focusing on the customer's words, tone, and body language and actively engaging with them to show understanding and empathy.

SPIN and Active Listening Techniques Are Used to Find Out