Provider gap 2 exists in service companies because of a failure of horizontal communication.

Name: Provider gap 2 exists in service companies because of a failure of horizontal communication.
Brand: Quizplus
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Quizplus · Accepted Answer

Provider gap 2, also known as the service design and standards gap, primarily arises from a failure in translating customer expectations into service quality specifications, not specifically because of a failure of horizontal communication.

Provider Gap 2 Exists in Service Companies Because of a Failure