Service companies can close provider gap 4 by:
A) Improving communications between sales and operations departments
B) Using a systematic new-service development process
C) Eliminating employee role ambiguity and role conflict
D) Creating customer-defined standards
E) Making sure customers understand their roles and responsibilities

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The Answer of Service companies can close provider gap 4 by:
A) Improving communications between sales and operations departments
B) Using a systematic new-service development process
C) Eliminating employee role ambiguity and role conflict
D) Creating customer-defined standards
E) Making sure customers understand their roles and responsibilities

Service Companies Can Close Provider Gap 4 By