Which of the following is the BEST example of procedural fairness?
A) The restaurant charged the man for two meals when he sent back his overcooked steak and demanded one cooked correctly
B) Miriam decided the missing button was not important enough to make another trip to the cleaners and complain
C) When Tia walked into the salon and asked to have her hair cut,the receptionist pointed to the sign that read,"To keep from inconveniencing our customers,this hair salon will not style the hair of anyone who does not have an appointment"
D) The small movie theater gave all patrons two free movie tickets for the night of their choice when the movie projector broke half way through showing the newest Brad Pitt movie
E) The hotel refused to help a man find a room for the night when he missed his scheduled flight
Correct Answer:
Verified
Q18: The _ suggests an initially disappointed customer
Q19: A consumer is more likely to complain
Q20: A florist had promised to have the
Q21: Bruce was driving to work yesterday when
Q22: Which of the following is NOT an
Q24: Once Mariko had carried her dry cleaning
Q25: A pseudo-relationship occurs when
A) The service encounter
Q26: All of the following are causes for
Q27: When its sales were declining,Canadian Airline conducted
Q28: Which of the following is an example
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents