In a service blueprint,the line of internal interaction separates:
A) Customer actions from onstage contact employee actions
B) Backstage contact employee actions from support processes
C) Onstage contact employee actions from backstage contact employee actions
D) Onstage contact employee actions from support processes
E) Customer actions from backstage contact employee actions

Question

Quizplus · Accepted Answer

The line of internal interaction in a service blueprint separates backstage contact employee actions from support processes, indicating the division between internal service interactions and support functions.

In a Service Blueprint,the Line of Internal Interaction Separates