Question 1

Only the good news should be shared promptly.The bad news should be kept secret by the project manager.

Accepted Answer

This statement is not true. Both good and bad news should be shared promptly and transparently by the project manager with the relevant stakeholders. Hiding bad news can lead to further problems down the line and undermine trust in the project manager and the project overall. It is important to address challenges and issues head-on and collaborate with the team to find solutions.

Question 2

An effective project manager develops and maintains the interpersonal relationships throughout the duration of the project.

Accepted Answer

Interpersonal relationships are crucial to the success of any project as they help build trust, enhance communication and foster collaboration among team members. An effective project manager understands the importance of these relationships and works to develop and maintain them throughout the project duration.

Question 3

In informal conversations, the project manager should use open-ended questions and do a lot of listening.

Accepted Answer

Open-ended questions promote discussion and allow the speaker to share more information. Listening is also important to understand the perspectives and concerns of team members.

Question 4

A project manager needs good interpersonal skills to try to influence the thinking and actions of others.

Accepted Answer

A project manager needs good interpersonal skills to effectively communicate with stakeholders, manage team dynamics, and negotiate conflicts. They must be able to influence and motivate others towards achieving project goals and objectives.

Question 5

A project manager also needs good interpersonal skills to deal with disagreement or divisiveness among team members.Such situations can require delicate handling on the project manager's part.

Accepted Answer

It is true that a project manager needs good interpersonal skills to handle disagreement or divisiveness among team members. These situations may require diplomacy and tact to resolve while maintaining positive relationships within the team.

Question 6

Effective and frequent communication is crucial for keeping the project moving, identifying potential problems, soliciting suggestions to improve project performance, keeping abreast of customer satisfaction, and avoiding surprises.

Accepted Answer

Effective and frequent communication is important to ensure all aspects of the project are on track and to address any issues or concerns as they arise. This helps to maintain a positive relationship with the client and deliver a successful project outcome. Failure to communicate effectively can lead to misunderstandings, delays, and other issues that can derail the project.

Question 7

A high level of communication is especially important early in the project to build a competitive working relationship with the project team and to establish low expectations with the customer.

Accepted Answer

A high level of communication early in the project is crucial for building a competitive working relationship with the project team and to establish clear and realistic expectations with the customer, not low expectations.

Question 8

Communications require that the project manager have good verbal and written communication skills.

Accepted Answer

Effective communication is critical for the success of any project, and the project manager needs to have good verbal and written communication skills to be able to communicate with team members, stakeholders, and clients.

Question 9

The project manager establishes one-time communication with the customer to keep the customer at a distance and to ignores whether there are any changes in expectations.

Accepted Answer

This approach of establishing one-time communication with the customer and ignoring changes in expectations is not effective for successful project management. The project manager should maintain regular communication with the customer and keep track of their changing expectations to ensure that the project is on track and meets their needs.

Question 10

Effective project managers communicate and share information in a one way directed manner from the manager to the team members.

Accepted Answer

Effective project managers communicate in a two-way direction, not one-way. This means that communication should flow both from the manager to the team members and vice versa to ensure everyone is on the same page and that feedback can be received and acted upon.

Question 11

It's important that the project manager develop a relationship with each person on the project team.It requires making the time to have an informal conversation with each person on the project team and with each key individual in the customer's organization.

Accepted Answer

Building relationships with everyone involved in the project is crucial to ensure effective communication and collaboration throughout the project. Informal conversations can help build trust, identify potential issues, and address concerns.

Question 12

The project manager must create an atmosphere that fosters timely and open communication with a fear of reprisal.

Accepted Answer

The project manager must create an atmosphere that fosters timely and open communication without a fear of reprisal to encourage team members to share ideas and concerns freely.

Question 13

Communication by project managers needs to be ambiguous.

Accepted Answer

Communication by project managers needs to be clear and precise, avoiding ambiguity as it can lead to confusion and misunderstandings. Clarity in communication helps to ensure all stakeholders are on the same page, avoid errors, and achieve project success.

Question 14

Effective communication establishes credibility and builds trust.

Accepted Answer

Credibility and trust are essential components of effective communication. When individuals communicate clearly and honestly, it establishes trust with others and enhances their credibility. This is particularly important in professional and personal relationships where trust and credibility are critical components of success.

Question 15

Good interpersonal skills enable a project manager to empathize with individuals when special circumstances arise.

Accepted Answer

Good interpersonal skills include the ability to understand and relate to others, which includes empathizing with individuals during special circumstances that may impact their ability to work on a project.

Question 16

It's important for the project manager to provide timely feedback to the team and customer.

Accepted Answer

Providing timely feedback is crucial for effective communication and ensuring the team and customer are on the same page with project progress and expectations. It helps address any issues or concerns early on, preventing delays or misunderstandings later in the project.

Question 17

The project manager should try to learn about the personal interests of each individual by being intrusive or examining social media without talking with the project team members.

Accepted Answer

The project manager should not be intrusive or examine social media without the consent of the project team members. Personal interests can be learned through informal conversations or team building activities that allow individuals to share their hobbies and interests voluntarily.

Question 18

Project managers must be able to handle the stress that can arise from work situations.

Accepted Answer

Project managers are responsible for overseeing complex projects and ensuring that they are completed within scope, timeline, and budget. As such, they are often under pressure to perform and deliver results. Therefore, they must have the ability to handle stress and remain calm under difficult circumstances.

Question 19

Good interpersonal skills are essential for a project manager.

Accepted Answer

Interpersonal skills are critical for a project manager as they need to work with different stakeholders, team members, and clients to achieve project goals. Good communication, collaboration, empathy, and leadership skills are essential for effective project management.

Question 20

Good project managers spend more time talking than listening.

Accepted Answer

Good project managers should actually spend more time listening than talking. This allows them to understand the needs and concerns of team members, stakeholders, and clients, which in turn helps them make better decisions and address issues more effectively. It is important for project managers to be able to communicate effectively as well, but this should be balanced with active listening skills.

Quiz 10: The Project Manager