Question 1

In supervisor-supervisee interactions, the person with greater power (the supervisor) is the one who carries responsibility for effective communication.

Accepted Answer

False

Question 2

Human relations and human resources are two labels for the same approach to organizational management.

Accepted Answer

Human relations focuses on the psychological and social aspects of work, emphasizing employee well-being and motivation, while human resources encompasses a broader scope, including recruitment, training, compensation, and legal compliance, aiming to optimize workforce performance and align it with organizational goals.

Question 3

The human resources approach to management considers the organization from the individual's perspective and emphasizes the individual's goals and motivations for success.

Accepted Answer

The human resources approach to management takes into account the individual's perspective and emphasizes their goals and motivations as a way to achieve greater success for the organization.

Question 4

Because of the predominance of the systems approach to organizational management, globalization has been able to flourish with very few ethical problems-something that couldn't have happened during the Industrial Revolution.

Accepted Answer

The statement is not entirely true. While the systems approach to organizational management has certainly facilitated globalization, there have been many ethical issues that have arisen due to globalization, such as exploitation of workers in developing countries, environmental degradation, and cultural homogenization. Furthermore, the Industrial Revolution also saw its share of ethical problems, including harsh working conditions for factory workers and child labor.

Question 5

The classical management approach emphasizes open communication among the divisions of labor.

Accepted Answer

The classical management approach emphasizes a hierarchical structure and clear division of labor, rather than open communication among divisions.

Question 6

Research indicates that people usually become less productive when they form close relationships with others in their organizations.

Accepted Answer

Research actually suggests the opposite - that individuals who form close relationships with their colleagues are more productive and committed to their work. Building relationships in the workplace can lead to better communication, increased trust, and a sense of belonging, all of which can enhance productivity and job satisfaction.

Question 7

Organizations today are concerned with how individuals use their communication technologies for non-work purposes because it costs them a significant amount of money due to lost productivity.

Accepted Answer

Many organizations have implemented policies or restrictions on the use of personal communication technologies during work hours to minimize costly distractions.

Question 8

Each organization can be said to have its own unique culture.

Accepted Answer

Each organization has its own set of values, beliefs, behaviors, and practices that shape its culture, making it distinct from others.

Question 9

It is usually possible to find a mentor and benefit from the mentor-protégé relationship even if an organization doesn't offer a formal mentorship program.

Accepted Answer

While a formal mentorship program can be helpful, it is not always necessary to find a mentor. Networking, reaching out to individuals in your industry, or finding a mentor through online resources can also be effective ways to establish a mentor-protégé relationship.

Question 10

The act of stonewalling may include giving others the silent treatment and disconnecting from the organization in a social manner.

Accepted Answer

Stonewalling is a form of communication avoidance that can involve refusing to engage or communicate with others, withdrawing socially, and giving the silent treatment. Therefore, option A is the correct answer.

Question 11

Workplace relationships are often strained because the role of friend often comes into conflict with professional roles, obligations, and conflicts with loyalty.

Accepted Answer

Workplace relationships can become strained when personal relationships conflict with professional responsibilities, loyalty to the employer, and other work-related obligations.

Question 12

Your family is an example of an organization.

Accepted Answer

The answer of Your family is an example of an...

Question 13

Supervisor-supervisee relations are only relevant to workplace organizations.

Accepted Answer

Supervisor-supervisee relations can also be relevant in other settings, such as academic or mentoring relationships.

Question 14

Mentorship programs are beneficial to protégés but are usually very costly to organizations and to the mentors they utilize.

Accepted Answer

Mentorship programs can be beneficial to both protégés and organizations, often improving job satisfaction, retention rates, and skill development, without necessarily incurring significant costs to the organization or mentors.

Question 15

The orientation most college students go through before taking classes is an example of what college, as an organization, has done to encourage organizational assimilation.

Accepted Answer

The orientation is an example of how college organizations encourage new students to assimilate into the culture of the college.

Question 16

A protégé is a seasoned, respected member of an organization who serves as a role model for a less experienced individual.

Accepted Answer

A protégé is typically a less experienced individual who is mentored and guided by a more seasoned and respected member of an organization, not the other way around.

Question 17

Media richness refers to the number of communication technologies an organization has available for its members to use in the process of communication.

Accepted Answer

Media richness refers to the ability of a communication technology to facilitate rich, complex communication between individuals. It is not simply the number of technologies available but more about the quality of the technologies being used.

Question 18

Text message interactions are an example of a channel that is usually low in media richness.

Accepted Answer

Text messages typically lack nonverbal cues, such as tone of voice and facial expressions, which reduces their media richness compared to face-to-face or video interactions.

Question 19

Organizational storytelling is too vague to be of use in helping newcomers assimilate to the culture of an organization but can answer key questions for people outside the group.

Accepted Answer

This statement is incorrect. Organizational storytelling can be a useful tool for helping newcomers assimilate to the culture of an organization by providing insights into the values, beliefs, and behaviors that are important in that culture. It can also answer key questions for people outside the group who are interested in learning about the organization's history, mission, and accomplishments.

Question 20

The systems approach likens organizations to machines, emphasizing efficiency.

Accepted Answer

The systems approach views organizations as complex systems that interact with their environment, rather than as machines. While it emphasizes effectiveness and optimization, it also takes into account the social and psychological aspects of organizational behavior.

Quiz 11: D: Communicating in Organizations