Quality is defined by the American Society for Quality Control as
A) the characteristics of a product or service that affect its ability to satisfy the needs of customers.
B) a series of activities designed to create excellence in a product or service.
C) a special rank designated for manufactured products that have less than one defect per hundred.
D) any output that meets the specific standards of a society.

Question

Quizplus · Accepted Answer

Quality is defined as the characteristics of a product or service that affect its ability to satisfy the needs of customers. This definition focuses on meeting the needs of the customers and ensuring that the product or service is of a high standard. Choices B, C, and D are not accurate definitions of quality as they do not fully capture the essence of meeting customer needs and expectations.

Quality Is Defined by the American Society for Quality Control