Provider _____ is the difference between service delivery and the service provider's external communications.
A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4

Name: Provider _____ is the difference between service delivery and the service provider's external communications. A) Gap 1 B) Gap 2 C) Gap 3 D) Gap 4
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Gap 4 is the discrepancy between service delivery and what is communicated to customers through external communications, such as advertising and public relations.

Provider _____ Is the Difference Between Service Delivery and the Service