Provider ______ is the difference between company understanding of customer expectations and development of customer-driven service designs and standards.
A) Gap 1
B) Gap 2
C) Gap 3
D) Gap 4

Question

Quizplus · Accepted Answer

Gap 2, also known as the service design and standards gap, refers to the difference between a company's understanding of customer expectations and the development of customer-driven service designs and standards. This gap can occur when there is a lack of communication between the different departments within a company or when a company's service design and standards do not meet the changing needs and expectations of customers.

Provider ______ Is the Difference Between Company Understanding of Customer