In terms of the drama metaphor, the physical setting includes how the service personnel respond to you and to each other.

Name: In terms of the drama metaphor, the physical setting includes how the service personnel respond to you and to each other.
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Quizplus · Accepted Answer

The physical setting in a drama metaphor refers to the tangible environment or surroundings where the service takes place, not the behavior or interactions of the service personnel.

In Terms of the Drama Metaphor, the Physical Setting Includes