Using the drama metaphor, which of the following is considered an element of the physical setting at a hair salon?
A) The specialized training of the employees
B) How equipment is stored and maintained
C) How a customer is greeted when he or she walks in the front door
D) Whether a customer can expect the same treatment each visit
E) None of the above

Question

Quizplus · Accepted Answer

The physical setting refers to the actual physical environment of the hair salon, such as the layout of the salon, the furniture, equipment, decor, and the condition of these elements. Option A refers to the skills and expertise of the employees, which is not a physical element. Option C refers to the greeting, which is part of customer service and not a physical element. Option D refers to the consistency of treatment, which is also not a physical element. Therefore, only option B, which refers to how equipment is stored and maintained, is considered an element of the physical setting.

Using the Drama Metaphor, Which of the Following Is Considered